Flip, a startup that claims to offer an Amazon Alexa-like voice AI experience for businesses, has raised $20 million in a ...

Spiceworks Cloud Help Desk provides simple and affordable tools for managing internal IT in small businesses, but its feature ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more ...

UK: Govia Thameslink Railway is upgrading three stations to demonstrate its Model Stations concept for making facilities ...

The self-service tech solution arrives in the region that will help reduce waiting times, streamline business operations, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Milwaukee Repertory Theater has drawn national attention for thriving at a time when many regional theaters are struggling.

OpenAI sparked anxiety across the software-as-a-service (SaaS) industry this week after revealing a suite of internal AI business tools. On Monday, at its DevDay conference in San Francisco, the ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

Managing a global customer service team in a remote work environment is both a tempting chance and an intricate challenge. When trying to satisfy the requirements of customers located in various time ...