Employee training is usually modified to fit the position, industry, job duties and employees' career plans. Different forms of training are better suited for certain jobs. For example, you may choose ...

New-hire orientation training is a critical time for the company and the new employee. The company has the opportunity to make each new employee comfortable with the way the company does business, and ...

For a number of reasons, it’s critical that manufacturers step up to develop their own workforces, or risk being caught out in getting the staffing they need. There are any number of ways to do this, ...

Over our 20+ years of experience in contact center customer experience research, we have learned many lessons that we want to share with the industry. We invite you to join Mark Miller, contact center ...

We’ve all sat through an abysmal training video. When you’re trying to learn something new the last thing you want is a dull, confusing and downright insulting piece of training content that just ...