When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

DALLAS & TEL AVIV, Israel--(BUSINESS WIRE)--MCE Systems Ltd. unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE ...

Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...

Add articles to your saved list and come back to them any time. You hear horror stories about telco customer service all the time. They're brought up around the water cooler, posted as irate status ...

AI and other innovations are paving the way for intent-based service management. Not to alarm you, but traditional telecom business models are going the way of the dodo bird—and that’s a good thing.

Serial Entrepreneur, CEO and Co-Founder of Veego Software, a startup in the Israeli high-tech corridor, innovating smart-home support. For decades “Broadband for All” has been a global telco quest for ...

LONDON--(BUSINESS WIRE)--Quantzig, global data analytics and advisory firm that delivers actionable analytics solutions to resolve complex business problems, has announced the completion of its ...

Telecommunication services providers will increasingly use online platforms to deliver customer service as they fight against rising costs and a more competitive market, according to a new report by ...