Last August, we first wrote about Olark, a Y Combinator-funded startup that gave e-commerce site owners a simple way to interact with their customers: an IM widget. Now, Olark is expanding the ...

The ability to chat live with visitors is an incredibly useful marketing tool for site owners. Whether a site owner operates an e-commerce or consumer or business service site, live chat is ...

“At Olark, we do All Hands Support. Not just because we need to do support, but because we want everyone in the company to get to know customers. We’re all human beings: we all feel; we all want; we ...

Olark is a user-friendly real-time chat tool with lots of bells and whistles for paying users. But some reliability issues prevent this vendor from reaching the top tier of live chat solutions. Why ...