BEIJING--(BUSINESS WIRE)--Ant Group and Nike China have signed an MOU to strengthen their partnership. Nike will use Ant Cloud Customer Service Solution to enhance its e-commerce operations in China, ...

World class service? Is it real or imagined? If you are anything like me then your expectations around customer service are pretty low. Airlines, telcos, banks, insurance companies...the list goes on.

There's nothing more awesome than getting an enthusiastic person on the phone when you ring up customer service. Except calling up Nike to return some shoes and having Richard Sherman answer the phone ...