Symantec Corp. has announced Symantec Workflow 7.0 and Symantec ServiceDesk 7.0, two updates designed to its IT management offerings. Workflow 7.0 is intended to help customers enforce policies, ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the general availability of change workflows for its flagship ITIL-ready help desk software, ...

ATLANTA--(BUSINESS WIRE)--PMG, a provider of solutions that help companies improve the quality and efficiency of their business processes, today introduced the addition of new workflow functionality ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

Opalis Integration Server (OIS), a new member to Microsoft’s System Center Suite, automates end-to-end processes by traversing organizational boundaries, reducing operational costs, and improving ...

Due to the complex and interconnected nature of the IT environment, even simple changes, if they fail, can seriously affect organizations. And with business increasingly dependent on IT, the failures ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...