Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning behind ...

A few weeks ago, Amazon scored high on good reputation among customers according to two studies from Foresee and Harris Interactive. Many see Amazon as more than a 'tech' firm, because of the way the ...

Competition in a free market economy favors the lowest-cost business model as markets mature and price-driven shoppers grow in size. Design a business model that delivers unique benefits, on the other ...

A Verint Experience Index report found that Costco, Amazon and Apple rank highest in customer satisfaction out of the top 25 retailers, according to a Thursday press release. With more spending moving ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--When it comes to connectivity, there is no contest: Fiber internet beats non-fiber service hands down. According to the American Customer Satisfaction Index (ACSI ®) ...

Amazon, it’s been much said, has been a financial beneficiary of the pandemic economy, with traditional retail waning and customers depending on Amazon deliveries while stuck at home. Indeed, Amazon’s ...

LAS VEGAS--(BUSINESS WIRE)--At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), today announced new generative AI capabilities in Amazon Connect, AWS’s cloud ...

In an annual study tracking customer satisfaction ratings with the top 100 online retailers, perhaps the biggest takeaway is that Amazon is the world’s biggest e-retailer for a reason: It just plain ...

Amazon leads in customer satisfaction among online grocery shoppers, while traditional supermarkets have seen the biggest gain in online shopping use versus a year ago, according to the 2020 U.S.

MELVILLE, NY, March 4, 2021 — Costco, Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report ...