The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

One of the biggest mistakes companies continue to make today is thinking their service or product is a one-size-fits-all solution. In fact, I find that it’s a persistent problem in my industry. As a ...

In today’s hyper-competitive marketplace, customer feedback is more than just a measure of satisfaction—it’s a roadmap for growth and an opportunity to build a thriving community around your brand.

Your customers aren’t holding back on how they feel about your brand. Even when they’re not telling you their thoughts, they’re giving you clues to their likes and dislikes. But it’s up to you to play ...