In 2017, Chris published The Millennial's Guide to Making Happiness and did a TEDx talk shortly after on MESH: his system for happier living based on travels to 41 countries. Seeing how money could ...

It's no secret that the hotel industry is targeting new ways to improve guests' experience at the front desk. Some hotels allow guests to check in at self-service kiosks or encourage loyalty rewards ...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Genre Hotels is the latest hospitality marketer to embark on integrating a mobile check-in platform, enabling travelers to bypass the front desk and receive relevant offers on their smartphones, ...

Blue Diamond Resorts has introduced a new online pre check-in feature. Now available at Royalton Luxury Resorts and Planet Hollywood Beach Resorts, this new service slashes check-in times by up to 50 ...

It’s a travel math problem that doesn’t always work out: Your flight lands early in the morning, but the hotel check-in time isn’t until 3 or 4 p.m. Sure, you can veg out in the lobby or leave your ...

Aristide Tofani doesn’t like to wait, and when he’s in a hurry, he uses a trick favored by frequent business travelers: To speed things up at the front desk, he dresses the part. “When I’m wearing a ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...